Terms of use

Last updated 11 November 2026

What we provide

Hoodkart gives sellers a shop page where buyers can put together an order and send it to the seller on WhatsApp. We are a software tool. We are not a marketplace, we do not sell any product, and we never handle payments between buyers and sellers.

Sellers

• You are responsible for what you list, its quality, its price, and for delivering what you promise.
• Food sellers must follow FSSAI rules that apply to them. If you add an FSSAI number, it must be yours and valid.
• Do not list anything illegal, unsafe, counterfeit, or that you do not have the right to sell. No alcohol, tobacco, medicines, weapons, or adult content.
• Use photos you took or have permission to use.
• Keep your WhatsApp number correct. Orders go to it.

Buyers

Your contract is with the seller. Prices, availability, delivery charges, payment and refunds are agreed between you and the seller on WhatsApp. Contact the seller first about any problem. You can also report a shop to us using the contact below.

Paid plans

Pro, Max and founding plans are paid in advance by UPI and switched on by us after the payment is confirmed. Plans do not renew automatically. If a plan ends, your shop stays online on the Free plan: extra products and options are hidden, not deleted, and come back when you renew. Payments are not refundable once the plan is switched on, except where the law requires it.

Featured shops (boosts)

Pro and Max plans include boosts. A boosted shop appears first in Shops near me for 7 days with a "Featured" label. Featured is paid placement that comes with a plan; it is not a rating or a recommendation by us.

Founding pack

The first 50 sellers can buy the founding pack: 3 months of Max for a one-time price, then 40% off the regular monthly price of Pro or Max for as long as the seller keeps renewing without a break of more than 30 days.

Reviews

• Only a buyer with an order the seller marked as done can review, once per shop, using the link the seller sends.
• Sellers cannot write, edit, delete, buy or reward reviews of their own shop.
• We may remove reviews that are fake, abusive, off-topic or share private details. Reviews show the buyer's first name only.

Followers

Buyers follow a shop by messaging the seller on WhatsApp. Sellers may use that chat only to share updates about their shop, and must stop when a buyer asks.

Our rights

We may hide or remove a shop that breaks these terms, gets repeated complaints, or puts buyers at risk. We may change features and prices, and will tell sellers before a price change applies to them.

Liability

The service is provided as it is. To the extent the law allows, we are not liable for any dealing between buyers and sellers, or for indirect losses. Our total liability to a seller is limited to the amount they paid us in the last 3 months.

Contact

Questions about these terms: [email protected]. See also our Privacy policy and Grievance officer.