Privacy policy

Last updated 11 November 2026

What we collect

• Sellers: email address (to sign in), shop details, WhatsApp number, product details and photos, and plan payments.
• Buyers: when you confirm an order, the name, optional phone number, items, date, pickup or delivery address and note you entered. This is shared with that seller only.
• Gifts: if you send a gift, the recipient's name, optional phone number, address and card message, shared with that seller only so they can deliver it. Only add someone's details if they would expect the delivery.
• Follows: when you follow a shop, the name you type is saved for that seller, and the follow message goes from your own WhatsApp to the seller. We do not store your number for follows.
• Reviews: your rating and words are public on the shop page with your first name only.
• Usage counts: daily totals of shop visits and orders started, per shop. We do not use advertising trackers or sell data.

Why

To run the shop pages, show sellers their orders and stats, sign sellers in, and prevent abuse. Order messages themselves are sent by you on WhatsApp, which has its own privacy policy.

On your phone

To save typing next time, the shop page remembers the name and phone number you last ordered with, and your unsent order, in your own browser only. Clear your browser data for this site to remove them.

Visit statistics

We use Cloudflare Web Analytics to count page visits. It uses no cookies and does not track you across sites.

Maps and location

Shops near me uses your location only for that search, rounded to about 1 km, and does not store it. A seller's area location is stored rounded to about 1 km. A seller can choose to show an exact pickup spot on a map; the map is loaded from OpenStreetMap, which then sees your visit to that page.

Photos

Photos are resized in your browser before upload, which removes hidden data such as camera location.

Where it is stored

Data is stored with our hosting providers (Supabase and Cloudflare), which may process it outside India under their security terms.

How long

Seller data is kept while the account is open. Order records are kept for 2 years so sellers can see their history, then deleted. A seller can ask us to delete their account and all their data at any time.

Your rights

Under the Digital Personal Data Protection Act, 2023 you can ask to see, correct or delete your personal data, and withdraw consent. Buyers can ask the seller or us to remove an order record. Write to [email protected].

Contact

Data questions or complaints: [email protected], or our Grievance officer.